Broadband services

[RenataMarhevka]

Hi guys I suppose to move house on Friday 27th which is now cancelled the Broadband connection was scheduled on Friday 

can this please be cancelled and I don't want to b disconnected from the inet  in my place 

what do I do to cancel this ? Can't get hold of anyone 

[RenataMarhevka · Accepted solution]

Can someone reply to me please ? I can't afford losing inet as have to work from home 

[AndrewS900]

Hi Renarta, I am in the same situation. Did you receive a response?

Thanks

Andrew

[RenataMarhevka]

Hi Andrew no reply but I was pushed by lawyers to move tomorrow very stressful time and Vodafone not helping 

[NinaJane]

Same boat here guys. We were supposed to be moving to Nelson on Monday, however are stuck here in Hamilton. Our intenet is due to go on in Nelson Monday, and switch off here, so I'm wanting to cancel the cut off here! Eeek. I tried calling the number, however it just says it's for an emergency only. Have facebook messaged. Nothing.

[jwiech]

Hi RenataMarhevka 

Please Private Message me with your account number by clicking on my username and I can take a look for you

Regards

Josh

Vodafone

[jwiech]

Hi AndrewS900

Please private message me with your account number by clicking on my username and I can take a look for you

Regards

Josh

Vodafone

[KateWatson]

Hi - we are in the same boat.Have you had any contact with Vodafone?

We are supposed to be moving on 27 March too. They rang me yesterday asking if it was still happening, and I said yes a that was what I knew at the time. However, as of 5pm yesterday our settlement has been differed. 

I can't get through to Vodafone. I can't log in to My Vodafone. 

Plllleeaasee help! 

[jwiech]

Hi KateWatson

Please private message me with your account number by clicking on my username and I can take a look for you

Regards

Josh

Vodafone

[AndrewS900]

Hey guys, not sure if anyone else has had any success, but I managed to speak to a rep via the chat in the app (saying 'human contact') and they said that a new moving house form needed to be submitted to move the account 'back'.