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Naked ADSL not working

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Posts: 12
Registered: ‎10-02-2015
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Naked ADSL not working

by jbag Starter Poster
Message 1 of 4 (1,188 Views)

Hi,

As of this morning our vodafone station hasn't been able to connect. It has that exclamation mark on the status of the connection.

 

After calling customer service they didn't think there was an issue in the area so they said it is likely to be the modem itself.

 

Is there any way to tell if the line is still working ok? With a normal phone line I could just plug a phone into to see if there is a dial tone but there is no phone line. The line just comes in off the road into the one junction at the front of the house with no daisy chaining.

 

Thanks

Retired Staff
Posts: 3,178
Registered: ‎01-02-2013

Re: Naked ADSL not working

by MikeHales Retired Staff
Message 2 of 4 (1,130 Views)

@jbag

Do you have naked broadband with no phone?

Product Owner AI & Automated Support
Vodafone New Zealand
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Starter Poster
Posts: 12
Registered: ‎10-02-2015

Re: Naked ADSL not working

by jbag Starter Poster
Message 3 of 4 (1,192 Views)
Hi there, yes naked broadband without a phone line. Sorted the issue now, think it was a combination of an outage and bad cable at the same time. Thanks
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Retired Staff
Posts: 3,178
Registered: ‎01-02-2013

Re: Naked ADSL not working

by MikeHales Retired Staff
Message 4 of 4 (1,095 Views)

@jbag

 

Good news.

Product Owner AI & Automated Support
Vodafone New Zealand
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