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Moving house and current owners cant disconnect current internet

Starter Poster
Posts: 2
Registered: ‎11-09-2017

Moving house and current owners cant disconnect current internet

by nickpow Starter Poster
Message 1 of 3 (643 Views)

Hi,

 

I am oving house on the 22/9/17.

 

We have been told by our ISP they cant connect our internet until the current owner cancle theirs(with Vodafone).

 

The current owner said:

 

"I have also had a 1 hour conversation with VODAFONE and have hit a small problem in relation to the Internet Connection. Because we are ‘transferring” our account to our new house (new build – new connection) the earliest date CHORUS can connect us is 29th September. Unfortunately CHORUS can’t disconnect the old service any sooner.

 

VODAFONE tell me that Nick (Powell) needs to contact them and explain the situation and REQUEST a temporary connection until 30th September – they (VODAFONE) have special arrangements they can put in place to accommodate this"

 

Can you help wit this?

 

Thanks 

Vodafone Ninja
Posts: 744
Registered: ‎23-10-2009

Re: Moving house and current owners cant disconnect current internet

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 3 (599 Views)

Hi there, do you happen to know the phone number thats in the property at the moment.

 

This doesnt seem correct, theres bound to be a process for situations like this.

Vodafone Social Media Team
Starter Poster
Posts: 2
Registered: ‎11-09-2017

Re: Moving house and current owners cant disconnect current internet

by nickpow Starter Poster
Message 3 of 3 (552 Views)

Hi,

 

No sorry. I know the address of course will that help?

 

Thanks

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