Broadband services

[Lauren_w]

I recently signed up to a new plan which is meant to cost me $29.99 a month however my recent bill I got charged $33.71. It included being charged $0.34 for international texts by this number +447786205094, even though I have not made any texts internationally and don’t know this number at all. So I have not paid my bill yet. Hope you can help thanks. 

[Christopher]

The texts to that number are to activate imessage 

[Lauren_w]

But Isn’t iMessage free? I’ve never had this problem before on my old prepay plan.

[Christopher]

It is free but that charge is to activate it. you must have got a new iphone or restored it? 

[Lauren_w]

Yea I got a new phone. Why does it cost

[Christopher]

The phone has to send a text to the UK to activate it.