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Landline has no dial tone

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Posts: 67
Registered: ‎13-02-2014
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Landline has no dial tone

by Contributor Zippity Contributor
Message 1 of 4 (1,411 Views)

Our home phone lline has no dial tone.

 

Calls to the number from my mobile result in an engaged tone.

 

I have unplugged home phones and tested them independently with no luck.

 

My VDSL broadband connection is still working.

Retired Staff
Posts: 3,178
Registered: ‎02-02-2013

Re: Landline has no dial tone

by Retired Staff MikeHales Retired Staff
Message 2 of 4 (1,396 Views)

@Zippity

 

Is the phone light on the front of your modem red/green/not on when the phone is plugged into the modem?

 

Cheers

Product Owner AI & Automated Support
Vodafone New Zealand
Contributor
Posts: 67
Registered: ‎13-02-2014

Re: Landline has no dial tone

by Contributor Zippity Contributor
Message 3 of 4 (1,379 Views)

None of our phones are plugged into the modem.

 

They are all plugged into wall sockets.

Retired Staff
Posts: 3,178
Registered: ‎02-02-2013

Re: Landline has no dial tone

[ Edited ]
by Retired Staff MikeHales Retired Staff
Message 4 of 4 (1,344 Views)

@Zippity

Is your broadband plan one that includes voice calling over broadband, or has phone as a traditional service i.e. using the socket?

Product Owner AI & Automated Support
Vodafone New Zealand
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