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Is it still possible to talk to someone in the retention team?

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Starter Poster
Posts: 6
Registered: ‎19-06-2016
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Is it still possible to talk to someone in the retention team?

by arthurhk Starter Poster
Message 1 of 3 (4,701 Views)

Hi,

 

I have been trying to find someone who I can talk to about renewing my VDSL contract. Happy to continue with the current terms and discounts. But your customer service team is unable to offer the same deal. I have been waiting for a few weeks for someone from the retention team to get in touch.

 

My email reference: 170814-004981

 

Thanks.

 

Arthur

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Vodafone Ninja
Posts: 108
Registered: ‎07-01-2015

Re: Is it still possible to talk to someone in the retention team?

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 3 (5,192 Views)

Hey there,

 

Welcome to the community Smiley Happy

 

Your best bet to get in touch with our retention team is to call us on 0800 438 448 (option 3.) They are available Monday to Friday, 8:00 a.m. to 8:00 p.m. Saturday and Sunday, 9:00 a.m. to 8:00 p.m.

 

^Gareth

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Starter Poster
Posts: 6
Registered: ‎19-06-2016

Re: Is it still possible to talk to someone in the retention team?

by arthurhk Starter Poster
Message 3 of 3 (4,607 Views)

Thanks Gareth,

 

Sorted now, the retention team is only available during office hours (9-5 ish). It's not very conveninent, but I managed to find some time to call and talk to to them.

 

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