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Internet slowdown (From 2.7mb's to 0.15)

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New Poster
Posts: 1
Registered: ‎19-04-2020

Internet slowdown (From 2.7mb's to 0.15)

by Defaultuser New Poster
Message 1 of 2 (108 Views)

internet speed1.PNG

Hello, on an ADSL connection and internet speed has dropped significantly over the past 2 weeks, packet loss is also becoing a problem. Any help would be appreciated, looking for possible solutions or a viable alternative. Using the stock modem given to us via Vodafone. 

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Staff
Posts: 39
Registered: ‎08-07-2014

Re: Internet slowdown (From 2.7mb's to 0.15)

by Staff hpatel Staff
Message 2 of 2 (95 Views)

Hi there,

 

Here's our troubleshooting steps for broadband issues - https://help.vodafone.co.nz/app/answers/detail/a_id/5602

 

If you've tried all of these and haven't seen an improvement you'll need to contact us to have a fault investigated using the details on that page.

 

Cheers,
Hayden

I work in the Corporate/Government space for Vodafone, but I know a little bit about a lot of things we do. I volunteer my time on here.
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