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Internet drops out same time (7.16pm) every night for the same amout of time (approx 15 mins)

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Posts: 3
Registered: ‎30-10-2019

Internet drops out same time (7.16pm) every night for the same amout of time (approx 15 mins)

by JonathanZavou Starter Poster
Message 1 of 6 (259 Views)

Since we got our new Vodafone Ultra Hub Plus the internet drops out same time (7.16pm) every night for the same amout of time (approx 15 mins).

 

None of the settings on the Hub set up webpage at 192.168.1.1 appear to cover any times. So it doesn't appear to be a scheduling issue with the modem. 

 

Would appreciate anyone's help with this.

Cheers

Jonathan

Retired Staff
Posts: 21,097
Registered: ‎06-08-2008

Re: Internet drops out same time (7.16pm) every night for the same amout of time (approx 15 mins)

by johnr Retired Staff
Message 2 of 6 (256 Views)
Have you hard reset the modem?
Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
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Starter Poster
Posts: 3
Registered: ‎30-10-2019

Re: Internet drops out same time (7.16pm) every night for the same amout of time (approx 15 mins)

by JonathanZavou Starter Poster
Message 3 of 6 (252 Views)

Thanks for your response.

 

Not yet. How do I do that?

Retired Staff
Posts: 21,097
Registered: ‎06-08-2008

Re: Internet drops out same time (7.16pm) every night for the same amout of time (approx 15 mins)

[ Edited ]
by johnr Retired Staff
Message 4 of 6 (229 Views)

@JonathanZavou  Let me Google that for you

 

Factory resetting your HG659 modem
Make sure you have the modem plugged in and turned on.
Press and hold reset button (next to DSL port) with pen or paperclip while powered on.
Wait until the WLAN light turns off, and LAN1-4 turn on.
Let go of reset button.
Wait for modem to restart

 

or

 

http://help.vodafone.co.nz/app/answers/detail/a_id/24755/~/factory-reset-a-vodafone-modem

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Staff
Posts: 488
Registered: ‎19-07-2010

Re: Internet drops out same time (7.16pm) every night for the same amout of time (approx 15 mins)

by Staff Manoj Staff
Message 5 of 6 (215 Views)

What connection type are you on? DSL or UFB or HFC?

 

These type of faults are always caused by premise equipment like alarms or firewalls..

I am a Service Assurance Specialist at Vodafone NZ and I volunteer my time here. Not an official member of the Social Media Team.
Starter Poster
Posts: 3
Registered: ‎30-10-2019

Re: Internet drops out same time (7.16pm) every night for the same amout of time (approx 15 mins)

by JonathanZavou Starter Poster
Message 6 of 6 (179 Views)

VDSL

 

And I am not aware of an alarm or firewall.

 

Plus I tried the factory reset described above and that didn't work.

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