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Internet connection keeps dropping off

Starter Poster
Posts: 2
Registered: ‎02-08-2015

Internet connection keeps dropping off

by AngusCotton Starter Poster
Message 1 of 7 (825 Views)

We currently have Vodafone 100/20 Fibre in Lower Hutt region which when working we are getting consistient data throughput, however we are continually having the connection drop for around a minute throughout the day.  When the connection drops I can see the 'Optical' LED on the ONT flash orange as it re-acquires a connection.  This is really frustrating when we aree watching Netflix, on a Skype call, etc. 

 

I create a script that monitors the dropouts and it seems to be about 12 times a day with no specific pattern.  There was one period where we had 11 drops in a half an hour period, but otherwise they have been spaced out.  Below are the times for a 4 day period recently...

 

  • 27/01/2019 5:04:13
  • 27/01/2019 6:06:12
  • 27/01/2019 6:46:25
  • 27/01/2019 8:15:34
  • 27/01/2019 15:48:00
  • 27/01/2019 19:56:08
  • 27/01/2019 19:57:02
  • 27/01/2019 20:09:08
  • 27/01/2019 23:31:01
  • 28/01/2019 5:01:36
  • 28/01/2019 5:52:00
  • 28/01/2019 7:30:33
  • 28/01/2019 11:17:54
  • 28/01/2019 15:12:51
  • 28/01/2019 15:38:12
  • 28/01/2019 15:52:03
  • 28/01/2019 18:25:20
  • 28/01/2019 21:07:25
  • 28/01/2019 22:11:37
  • 29/01/2019 0:04:36
  • 29/01/2019 0:06:56
  • 29/01/2019 8:23:45
  • 29/01/2019 10:59:03
  • 29/01/2019 15:12:07
  • 29/01/2019 17:16:24
  • 29/01/2019 19:50:47
  • 29/01/2019 21:09:43
  • 29/01/2019 21:10:13
  • 29/01/2019 23:57:01
  • 30/01/2019 7:26:00
  • 30/01/2019 10:26:08
  • 30/01/2019 10:27:08
  • 30/01/2019 10:29:09
  • 30/01/2019 10:34:11
  • 30/01/2019 10:38:13
  • 30/01/2019 10:39:03
  • 30/01/2019 10:40:03
  • 30/01/2019 10:41:08
  • 30/01/2019 10:43:44
  • 30/01/2019 10:44:49
  • 30/01/2019 10:49:22
  • 30/01/2019 14:57:30
  • 30/01/2019 15:32:41
  • 30/01/2019 18:57:51
  • 30/01/2019 19:00:01

 

Any assistance would be appreciated.

 

Business Ninja Adept
Posts: 1,979
Registered: ‎30-09-2014

Re: Internet connection keeps dropping off

[ Edited ]
by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 7 (810 Views)

If it is an optical fault (physical fibre link itself is dropping), as it sounds by your description, you will need to call Vodafone and get a fault logged for the LFC (probably Chorus, depending on your area) to investigate. Could be dirty fibre or failing connector or failing ONT or something else.

 

Thanks

NOC Engineer | Vodafone NZ
Starter Poster
Posts: 5
Registered: ‎21-09-2017

Re: Internet connection keeps dropping off

[ Edited ]
by periohealth Starter Poster
Message 3 of 7 (723 Views)

Thanks for posting this. 

We are in Central Hutt, and have had this problem on and off at my office over the last year, but also at my home 1 km away. We are on fibre at home and cable at home. The vodfone people were very unhelpful, and insisted that I install a new modem. The problem has returned over the last month. 

 

PHL

Frequent Poster
Posts: 28
Registered: ‎07-06-2019

Re: Internet connection keeps dropping off

by Frequent Poster theflinch Frequent Poster
Message 4 of 7 (402 Views)

Did you ever get this resolved? we are having very similar issues in Upper Hutt on FibreX after upgrading to Max speed in April. It's been a bit painful trying to get someone to fix ours. 

Highlighted
Starter Poster
Posts: 5
Registered: ‎21-09-2017

Re: Internet connection keeps dropping off

by periohealth Starter Poster
Message 5 of 7 (391 Views)

Yes we changed to slingshot.

New Poster
Posts: 1
Registered: ‎15-07-2019

Re: Internet connection keeps dropping off

[ Edited ]
by hite25nz New Poster
Message 6 of 7 (330 Views)

I live in Browns Bay, Auckland i have a same issue my fiber internet drop for few seconds and get back again oftan. Otherday i was downloading ISO (iphone firmware) from itune and its suddnly drop when firmwere was just about to finish downloading. After 15 unsucsessful try finaly able to complite download. Sounds like this is Vodafone fibre supply issue. Hope they do somthing abou it soon.

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Staff
Posts: 17
Registered: ‎26-02-2018

Re: Internet connection keeps dropping off

by Staff turac Staff
Message 7 of 7 (312 Views)

Hello! This is Charles from Technical Team. May you please sent me a private message with your Customer/Account Number that I may able to check it. Thank You!

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