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Internet connection keeps dropping off

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Starter Poster
Posts: 2
Registered: ‎02-08-2015

Internet connection keeps dropping off

by AngusCotton Starter Poster
Message 1 of 3 (244 Views)

We currently have Vodafone 100/20 Fibre in Lower Hutt region which when working we are getting consistient data throughput, however we are continually having the connection drop for around a minute throughout the day.  When the connection drops I can see the 'Optical' LED on the ONT flash orange as it re-acquires a connection.  This is really frustrating when we aree watching Netflix, on a Skype call, etc. 

 

I create a script that monitors the dropouts and it seems to be about 12 times a day with no specific pattern.  There was one period where we had 11 drops in a half an hour period, but otherwise they have been spaced out.  Below are the times for a 4 day period recently...

 

  • 27/01/2019 5:04:13
  • 27/01/2019 6:06:12
  • 27/01/2019 6:46:25
  • 27/01/2019 8:15:34
  • 27/01/2019 15:48:00
  • 27/01/2019 19:56:08
  • 27/01/2019 19:57:02
  • 27/01/2019 20:09:08
  • 27/01/2019 23:31:01
  • 28/01/2019 5:01:36
  • 28/01/2019 5:52:00
  • 28/01/2019 7:30:33
  • 28/01/2019 11:17:54
  • 28/01/2019 15:12:51
  • 28/01/2019 15:38:12
  • 28/01/2019 15:52:03
  • 28/01/2019 18:25:20
  • 28/01/2019 21:07:25
  • 28/01/2019 22:11:37
  • 29/01/2019 0:04:36
  • 29/01/2019 0:06:56
  • 29/01/2019 8:23:45
  • 29/01/2019 10:59:03
  • 29/01/2019 15:12:07
  • 29/01/2019 17:16:24
  • 29/01/2019 19:50:47
  • 29/01/2019 21:09:43
  • 29/01/2019 21:10:13
  • 29/01/2019 23:57:01
  • 30/01/2019 7:26:00
  • 30/01/2019 10:26:08
  • 30/01/2019 10:27:08
  • 30/01/2019 10:29:09
  • 30/01/2019 10:34:11
  • 30/01/2019 10:38:13
  • 30/01/2019 10:39:03
  • 30/01/2019 10:40:03
  • 30/01/2019 10:41:08
  • 30/01/2019 10:43:44
  • 30/01/2019 10:44:49
  • 30/01/2019 10:49:22
  • 30/01/2019 14:57:30
  • 30/01/2019 15:32:41
  • 30/01/2019 18:57:51
  • 30/01/2019 19:00:01

 

Any assistance would be appreciated.

 

Business Ninja Adept
Posts: 1,963
Registered: ‎30-09-2014

Re: Internet connection keeps dropping off

[ Edited ]
by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 3 (229 Views)

If it is an optical fault (physical fibre link itself is dropping), as it sounds by your description, you will need to call Vodafone and get a fault logged for the LFC (probably Chorus, depending on your area) to investigate. Could be dirty fibre or failing connector or failing ONT or something else.

 

Thanks

NOC Engineer | Vodafone NZ
Starter Poster
Posts: 4
Registered: ‎21-09-2017

Re: Internet connection keeps dropping off

[ Edited ]
by periohealth Starter Poster
Message 3 of 3 (142 Views)

Thanks for posting this. 

We are in Central Hutt, and have had this problem on and off at my office over the last year, but also at my home 1 km away. We are on fibre at home and cable at home. The vodfone people were very unhelpful, and insisted that I install a new modem. The problem has returned over the last month. 

 

PHL

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