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Incorrect charging

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muhammad
Starter Poster
muhammad
Posts: 2
Registered: ‎05-03-2018
Accepted Solution

Incorrect charging
by muhammad Starter Poster

‎05-03-2018 10:30 AM

Message 1 of 3 (739 Views)

Hi,

 

I have received my first Vodafone monthly bill for Ultimate fibre 100. The bill shows an extra monthly fee of 102$. However, it was not agreed upon when signing up for a 12-month contract. 

 

Please, someone, help me sort this out. 

 

Thank you and kind regards,

 

Muhammad Hayat

Solved! Go To Solution
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Community Manager
Community Manager
MikeHales
Posts: 3,142
Registered: ‎02-02-2013

Re: Incorrect charging
by Community Manager Community Manager

‎06-03-2018 05:10 PM

Message 2 of 3 (711 Views)

@muhammad

 

Hi Muhammad

 

You OK if I mark this as solved following our message conversation?

 

Cheers

Product Owner AI & Automated Support
Vodafone New Zealand
Solution
0
muhammad
Starter Poster
muhammad
Posts: 2
Registered: ‎05-03-2018

Re: Incorrect charging
by muhammad Starter Poster

‎07-03-2018 09:52 AM

Message 3 of 3 (691 Views)

I have marked it as solved. Thank you for your help, Mike. 

 

Cheers

Muhammad 

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