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Incorrect charging

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Regular Poster
Posts: 19
Registered: ‎01-06-2014
Accepted Solution

Incorrect charging

[ Edited ]
by Regular Poster shandon Regular Poster
Message 1 of 4 (978 Views)

The first invoice on 1 Feb 18 after upgrading to Ultrafast 100 fibre did not reflect the monthly charge agreed for a 24mth term. I have made 4 attempts to sort this by phone:

 

1. Gave up after 12 mins without talking to a real person.

2. Was told I would receive a call from the agent with whom I agreed the terms. Never happened.

3. Was told I would receive a call within 15mins from operators supervisor. Never happened.

4. Finally, today I was put on hold so operator could read details within my account file. Never came back on line before I gave up after 10mins silence.

 

I now just hope that someone in this Community can help.

Community Manager
Posts: 3,142
Registered: ‎02-02-2013

Re: Incorrect charging

by Community Manager Community Manager
Message 2 of 4 (974 Views)

@shandon

Sorry for that experience, please message me with your account number.

Cheers

Product Owner AI & Automated Support
Vodafone New Zealand
Regular Poster
Posts: 19
Registered: ‎01-06-2014

Re: Incorrect charging

by Regular Poster shandon Regular Poster
Message 3 of 4 (961 Views)

Thanks Mike.  PM sent

Regular Poster
Posts: 19
Registered: ‎01-06-2014

Re: Incorrect charging

by Regular Poster shandon Regular Poster
Message 4 of 4 (891 Views)

All sorted now, many thanks.

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