Reply

Incorrect charging

Regular Poster
Posts: 19
Registered: ‎01-06-2014
Accepted Solution

Incorrect charging

[ Edited ]
by Regular Poster shandon Regular Poster
Message 1 of 4 (1,731 Views)

The first invoice on 1 Feb 18 after upgrading to Ultrafast 100 fibre did not reflect the monthly charge agreed for a 24mth term. I have made 4 attempts to sort this by phone:

 

1. Gave up after 12 mins without talking to a real person.

2. Was told I would receive a call from the agent with whom I agreed the terms. Never happened.

3. Was told I would receive a call within 15mins from operators supervisor. Never happened.

4. Finally, today I was put on hold so operator could read details within my account file. Never came back on line before I gave up after 10mins silence.

 

I now just hope that someone in this Community can help.

Retired Staff
Posts: 3,178
Registered: ‎02-02-2013

Re: Incorrect charging

by MikeHales Retired Staff
Message 2 of 4 (1,727 Views)

@shandon

Sorry for that experience, please message me with your account number.

Cheers

Product Owner AI & Automated Support
Vodafone New Zealand
Regular Poster
Posts: 19
Registered: ‎01-06-2014

Re: Incorrect charging

by Regular Poster shandon Regular Poster
Message 3 of 4 (1,714 Views)

Thanks Mike.  PM sent

Regular Poster
Posts: 19
Registered: ‎01-06-2014

Re: Incorrect charging

by Regular Poster shandon Regular Poster
Message 4 of 4 (1,644 Views)

All sorted now, many thanks.

Stats
  • 3 Replies
  • 2y ago
  • 1,732 Views
  • 0 Kudos
  • 2 Contributors