Reply

Incorrect billing for 100GB Broadband and voice

New Poster
Posts: 1
Registered: ‎19-06-2018

Incorrect billing for 100GB Broadband and voice

by SueWardell New Poster
Message 1 of 3 (548 Views)

Good Morning

 

Every month I am charged $89.00 minus $10.01 for my broadband and home phone.  I was quoted $69.99 for this and every month I have to ring up and get a credit put through. I am assured EVERY MONTH that this will be fixed and once again it has not. Apparently it is noted on my account . Can someone please fix this.

Community Manager
Community Manager
Posts: 1,524
Registered: ‎29-02-2012

Re: Incorrect billing for 100GB Broadband and voice

[ Edited ]
by Community Manager Community Manager
Message 2 of 3 (522 Views)

Hi @SueWardell - sorry about the hassle! Please can you click on my name and send me a private message with your customer account number and contact information so I can ask a Billing agent to sort this for you? Thanks!

Starter Poster
Posts: 7
Registered: ‎02-04-2018

Re: Incorrect billing for 100GB Broadband and voice

by Bono16 Starter Poster
Message 3 of 3 (480 Views)

I also am having the same issue, had to have my monthly invoice amounts adjusted since March 2018. I am told by the Billing Agent that the Sales Agent need to update plan in the system and I have been assured this will be fixed. Fingers crossed I will get a correct bill next month.  Watch this space!!    

Stats
  • 2 Replies
  • 47w ago
  • 549 Views
  • 0 Kudos
  • 3 Contributors