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I can't cancel my Rural Broadband

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Posts: 7
Registered: ‎02-09-2008
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I can't cancel my Rural Broadband

by robbienz Starter Poster
Message 1 of 3 (156 Views)

I have tried nearly every day last week to get through to a Vodafone representative to cancel my Rural Broadband and when I did get through to someone on Saurday they said I could not cancel through them and could only do it during business hours Monday-Friday. They gave me the number 0800 400 021 to get directly to the accounts team but the robot on the phone asks of a password and never let's me through.

 

I have just called again and waiting 30 minutes and was then hung up on. What is going on and why are the numbers not listed on the website?!?! TOBi is absolutely useless.

 

My account has just renewed today. I need to sort this out. Please, some one at Vodafone give me a number I call.

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Staff
Posts: 35
Registered: ‎08-07-2014

Re: I can't cancel my Rural Broadband

by Staff hpatel Staff
Message 2 of 3 (135 Views)

Hi @robbienz,

 

Sorry that you've had so much trouble getting through to us. I've sent you a private message to get some more info and will pass this on to the right team.

 

Thanks,

Hayden

I work in the Corporate/Government space for Vodafone, but I know a little bit about a lot of things we do. I volunteer my time on here.
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Starter Poster
Posts: 7
Registered: ‎02-09-2008

Re: I can't cancel my Rural Broadband

by robbienz Starter Poster
Message 3 of 3 (131 Views)
I’ve canceled it now. Thanks
Posted from Apple iPhone
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