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How do I get a refund

Starter Poster
Posts: 4
Registered: ‎10-12-2017
Accepted Solution

How do I get a refund

by kiwiolly Starter Poster
Message 1 of 4 (1,637 Views)

I cancelled my landline in November and the account sent to me is in credit.  Not having any other phone plan how do I get a refund please?

Starter Poster
Posts: 4
Registered: ‎10-12-2017

Re: How do I get a refund

by kiwiolly Starter Poster
Message 4 of 4 (1,614 Views)

Thanks for your reply.  I had tried the phone call earlier but was put off by the wait of 10-20 minutes.  Nevertheless I tried again this afternoon and got a satisfactory resolution after 21 mins 20 secs.  Phew!!

Cheers

Retired Staff
Posts: 3,178
Registered: ‎01-02-2013

Re: How do I get a refund

by MikeHales Retired Staff
Message 4 of 4 (1,588 Views)

Sorry for the wait but glad it's sorted

Product Owner AI & Automated Support
Vodafone New Zealand
Staff
Posts: 1
Registered: ‎01-07-2019

Re: How do I get a refund

by Staff Kelsey_N Staff
Message 4 of 4 (106 Views)

Hi there,

 

The quickest & easiest way to request a refund is online:

https://www.vodafone.co.nz/help/bill-payment/request-refund/

 

 

 

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