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How do I get a refund

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Starter Poster
Posts: 4
Registered: ‎11-12-2017
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How do I get a refund

by kiwiolly Starter Poster
Message 1 of 4 (1,292 Views)

I cancelled my landline in November and the account sent to me is in credit.  Not having any other phone plan how do I get a refund please?

Community Manager
Posts: 3,144
Registered: ‎02-02-2013

Re: How do I get a refund

by Community Manager Community Manager
Message 2 of 4 (1,681 Views)

 

@kiwiolly

Give us a call and the person on the call can organise the refund for you.

Product Owner AI & Automated Support
Vodafone New Zealand
Starter Poster
Posts: 4
Registered: ‎11-12-2017

Re: How do I get a refund

by kiwiolly Starter Poster
Message 3 of 4 (1,269 Views)

Thanks for your reply.  I had tried the phone call earlier but was put off by the wait of 10-20 minutes.  Nevertheless I tried again this afternoon and got a satisfactory resolution after 21 mins 20 secs.  Phew!!

Cheers

Community Manager
Posts: 3,144
Registered: ‎02-02-2013

Re: How do I get a refund

by Community Manager Community Manager
Message 4 of 4 (1,243 Views)

Sorry for the wait but glad it's sorted

Product Owner AI & Automated Support
Vodafone New Zealand
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