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Hourly disconnects

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Starter Poster
Posts: 14
Registered: ‎31-07-2013

Hourly disconnects

by Salaman Starter Poster
Message 1 of 13 (593 Views)

Hi

 

7 minutes past the hour my internet disconnects and automatically logs back on (but takes the usual 2 minutes to do so)

 

I have looked at all the places I know of for why this could be scheduled at my end but I have had no luck

 

Does anyone have an idea?

 

 

Thanks

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Starter Poster
Posts: 2
Registered: ‎18-09-2019

Re: Hourly disconnects

by Thisiskiwi Starter Poster
Message 2 of 13 (589 Views)
Hi - no surprises there! I would look at resetting ur modem and/or disconnect the power and leave for 30secs then switch back on.

Hope this helps.

Lisa
Posted from Samsung SM-G970F
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Retired Staff
Posts: 21,152
Registered: ‎06-08-2008

Re: Hourly disconnects

by johnr Retired Staff
Message 3 of 13 (568 Views)
Lisa that will not help

Have you got a house alarm? That might be grabbing the line
Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Posted from Samsung SM-G965F
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Starter Poster
Posts: 2
Registered: ‎18-09-2019

Re: Hourly disconnects

by Thisiskiwi Starter Poster
Message 4 of 13 (553 Views)
Im not sure how you can say that with such certainty John because that is how I resolved the exact same issue i had.

Thanks for your critique all the same. Hopefully the person with the query finds you more helpful.

Cheers

Posted from Samsung SM-G970F
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Starter Poster
Posts: 14
Registered: ‎31-07-2013

Re: Hourly disconnects

by Salaman Starter Poster
Message 5 of 13 (535 Views)
Spoiler
Thanks for your suggestions, unfortunately, its not an issue with the alarm.

i have been reading about DHCP Leasing and when they get renewed, but that renews every 24 hours, therefore thats not my problem.

Oh well, no online gaming in this household
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Contributor
Posts: 68
Registered: ‎09-04-2013

Re: Hourly disconnects

by Contributor jacky5878 Contributor
Message 6 of 13 (529 Views)

what modem are you using?

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Starter Poster
Posts: 14
Registered: ‎31-07-2013

Re: Hourly disconnects

by Salaman Starter Poster
Message 7 of 13 (526 Views)

My modem is the dark gray ultra hub

 

I have checked and the firmware is up to date.

 

Until 3 weeks ago I had zero issues with it

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Retired Staff
Posts: 21,152
Registered: ‎06-08-2008

Re: Hourly disconnects

by johnr Retired Staff
Message 8 of 13 (517 Views)
Do you have a house alarm? How can you say it's not an issue with the house alarm?
Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Posted from Samsung SM-G965F
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Staff
Posts: 488
Registered: ‎19-07-2010

Re: Hourly disconnects

by Staff Manoj Staff
Message 9 of 13 (513 Views)

These type of faults are never network related. If you're rural, it could be electric fences or if you're non-rural, it is most certainly going to be be your home alarm or any other other device that plugs into your internal wiring.

I am a Service Assurance Specialist at Vodafone NZ and I volunteer my time here. Not an official member of the Social Media Team.
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Retired Staff
Posts: 21,152
Registered: ‎06-08-2008

Re: Hourly disconnects

by johnr Retired Staff
Message 10 of 13 (493 Views)
No way this fault is on the VodafoneNZ network side
Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Posted from Samsung SM-G965F
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