Broadband services

[JoshDwight]

Beginning about 4 days ago I started getting high pings while playing BF4, rendering the game unplayable. From what I have been told it is to do with vodafone routing their traffic through USA then back to Australia. Can anyone shed more light on this? I will switch to another provider in a heart beat if this doesn't get resolved soon.

[sortd]

Exactly the same problem for me. I called Vodafone and they said no issues and traffic to Aus not routed via US (ping would be much higher than what I am experiencing). They also got me to ping Aussie servers such as google.com.au which responded in 30ms showing that traffic not routed via US.

Normally I play on these Aus servers with ping just under 30, now ping 155 -180. All the servers are kicking me for high ping and cannot play.

Please Vodafone sort this out. Lot of people affected by whatever change you have made.

[sortd]

Tooling showing the problem

tracert 203.98.81.83

Tracing route to 203.98.81.83 over a maximum of 30 hops

1 <1 ms   <1 ms  <1 ms     192.x.x.x
2   4 ms     3 ms 3 ms        118-93-215-254.dsl.dyn.ihug.co.nz [118.93.215.254]
3   8 ms     7 ms 7 ms        10.200.12.101
4   31 ms  31 ms 31 ms     10.123.39.162
5  154 ms 155 ms 154 ms 56106.syd.equinix.com [45.127.172.43]
6  153 ms 151 ms 151 ms 172.17.3.5
7  152 ms 155 ms 155 ms 203.98.81.83

Trace complete.

ping 203.98.81.83

Pinging 203.98.81.83 with 32 bytes of data:
Reply from 203.98.81.83: bytes=32 time=154ms TTL=57
Reply from 203.98.81.83: bytes=32 time=155ms TTL=57
Reply from 203.98.81.83: bytes=32 time=152ms TTL=57
Reply from 203.98.81.83: bytes=32 time=154ms TTL=57

[sortd]

Tooling showing the problem

tracert 203.98.81.83

Tracing route to 203.98.81.83 over a maximum of 30 hops

1 <1 ms   <1 ms  <1 ms     192.x.x.x
2   4 ms     3 ms 3 ms        118-93-215-254.dsl.dyn.ihug.co.nz [118.93.215.254]
3   8 ms     7 ms 7 ms        10.200.12.101
4   31 ms  31 ms 31 ms     10.123.39.162
5  154 ms 155 ms 154 ms 56106.syd.equinix.com [45.127.172.43]
6  153 ms 151 ms 151 ms 172.17.3.5
7  152 ms 155 ms 155 ms 203.98.81.83

Trace complete.

[wsfinest]

Hi Gamers

Something is a miss. Investigating now update tomorrow morning. Thanks for the traceroutes and advising of the issue

[ChrisVF]

Hi,

We can see the routing out of our network is good, but the return path is going via the US. We've raised the issue with the Australian network.

On a related note, we regularly monitor latency to gaming servers, including a different BF4 server: 203.26.94.188. Maybe time to update the list, so if you have any suggestions let me know.

cheers,

chris

[wsfinest · Accepted solution]

Hi Gamers

This issue is now resolved. Thanks for letting us know so we could get this resolved.

[JoshDwight]

Awesome thanks guys, working sweet now.

[sortd]

Hi Vodafone

Really impressed with your response to this issue.

If you could add these two IP addresses to your list of monitored BF4 servers. They are two of the most heavily used servers by kiwis.

203.98.81.83
203.98.81.84

Thanks!

[wsfinest]

Chris added these today well 203.98.81.83 anyway. Will check tomorrow about the other 1 and arrange if not added