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High Ping when playing games and on calls

Starter Poster
Posts: 8
Registered: ‎06-02-2021

High Ping when playing games and on calls

by nathanqh Starter Poster
Message 1 of 14 (331 Views)

Hi

 

This problem has been happening for a few days now. Before this I used a 3rd party router and it worked fine (ping in games of around 60 - 80ms constantly). That modem has stopped working recetly and I have swaped back to the Vodafone ultra hub. Ever sence I have changed over my ping is always around 200 - 300ms and very frequent spikes in ping to the high thousands. This makes games unplayable. I have tried to use a lan cable to see if the ping would go down and it was still the same.

 

I am on a ADSL network and can't get anything better for where I am. The speeds are fine at 2.4mbps (download) and 0.3mbps (upload). When a speed test (speedtest.net) is run on the Vodafone Auckland server it says the ping is is around 30 - 60ms

12-32am 3-02-21.png

8-04pm 03-02-21.png

 

Here is a few screenshots of the ping in Rainbow six seige

66ms (normal).png

Compared to now

982ms.png

4658ms.png

7308ms.png

 

There is a massive difference from before to now.

 

This happens in other games like fortnite and GTAV. It causes me to get kicked out of the games and is really frustrating. I have called the vodafone ninjas and they haven't really got the problem fixed. They have said that "the problem was fixed" but it hasn't been fixed. It would be easier to show a video of the gameplay with the ping but the file would be too big. 

 

This has also caused touble when comunicating to others over discord. It causes high ping there as well.

Picture1.png

 

This was around 60 - 80ms before the swap back to the vodafone ultra hub.

 

I am trying on here to see if anyone can help or has any ideas of how it could be fixed.

 

Thanks

Retired Staff
Posts: 21,200
Registered: ‎06-08-2008

Re: High Ping when playing games and on calls

[ Edited ]
by johnr Retired Staff
Message 2 of 14 (320 Views)

@nathanqh  Are you gaming over Wi-Fi or Ethernet for a start?

 

You should be looking at trace routes / path pings to the gaming servers not some GUI in the game

 

You will get better responses / help over on geekzone.co.nz

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Starter Poster
Posts: 8
Registered: ‎06-02-2021

Re: High Ping when playing games and on calls

by nathanqh Starter Poster
Message 3 of 14 (306 Views)

I usually use wwifi but I also have tried using a Ethernet cable as well and it hasn't changed anything. I have tried trace rounts to google but not to game serves. I don't know how to find the servers for the games.

Expert Contributor
Posts: 510
Registered: ‎24-08-2008

Re: High Ping when playing games and on calls

by Expert Contributor Expert Contributor
Message 4 of 14 (312 Views)
Ouch, that upstream is not great. What area are you? And have you had your internal wiring done?
Posted from Samsung SM-G973F
Starter Poster
Posts: 8
Registered: ‎06-02-2021

Re: High Ping when playing games and on calls

by nathanqh Starter Poster
Message 5 of 14 (307 Views)
I live in rural area so it is not a surprise that the upload is quite slow.
Retired Staff
Posts: 21,200
Registered: ‎06-08-2008

Re: High Ping when playing games and on calls

by johnr Retired Staff
Message 6 of 14 (303 Views)

@nathanqhGamers do not game over Wi-Fi

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Starter Poster
Posts: 8
Registered: ‎06-02-2021

Re: High Ping when playing games and on calls

by nathanqh Starter Poster
Message 7 of 14 (301 Views)

The thing about it is that it is a pain to run a Ethernet cable to the room the pc is in. I would if I could but because of where I live it doesn't make a difference to the ping or speeds.

Expert Contributor
Posts: 510
Registered: ‎24-08-2008

Re: High Ping when playing games and on calls

by Expert Contributor Expert Contributor
Message 8 of 14 (293 Views)
If you're happy to message me your address, I can check in the Chorus system and estimate whether or not it may be possible to improve the performance of your connection.
Posted from Samsung SM-G973F
Starter Poster
Posts: 8
Registered: ‎06-02-2021

Re: High Ping when playing games and on calls

by nathanqh Starter Poster
Message 9 of 14 (291 Views)

Chrous.png

Starter Poster
Posts: 8
Registered: ‎06-02-2021

Re: High Ping when playing games and on calls

by nathanqh Starter Poster
Message 10 of 14 (278 Views)

Because I dont know how to ping the game servers here are some screenshots of a website i used

Siege Ping.png.Fortnite Ping.png

CSGO ping.png

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