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Help!!!!

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Starter Poster
Posts: 2
Registered: ‎31-03-2020

Help!!!!

by Sarahb Starter Poster
Message 1 of 4 (170 Views)

Yeah hi, I really need someone to help me, I've tried every way possible to sort a way to pay my elderly aunties bill and reconnect her phone, tobi disconnects me the app won't take payment, the 777 number disconnects me and this needs to be sorted ASAP my uncle has serious health issues and I can't believe at a time like this it would be disconnected over a tiny amount of money I need help now please! I've been trying for 2 days!! Please

Posted from Apple iPhone
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Senior Contributor
Posts: 304
Registered: ‎15-09-2016

Re: Help!!!!

by Senior Contributor MrMorm Senior Contributor
Message 2 of 4 (161 Views)

no one is being diconnected over this time

https://news.vodafone.co.nz/covid-19-care

 

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Starter Poster
Posts: 2
Registered: ‎31-03-2020

Re: Help!!!!

by Sarahb Starter Poster
Message 3 of 4 (156 Views)

Well she has been disconnected 

Posted from Apple iPhone
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Staff
Posts: 15
Registered: ‎27-03-2020

Re: Help!!!!

by Staff jwiech Staff
Message 4 of 4 (135 Views)

Hi Sarahb

 

If you could please private message me with your Aunties account number I can have a look for you.

 

Thanks

 

Josh

Vodafone

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