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Got fibre connected but phone not working

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Posts: 3
Registered: ‎10-02-2018

Got fibre connected but phone not working

by WendyDobson Starter Poster
Message 1 of 7 (2,522 Views)

Hi

 

I got fibre connected yesterday and the phone is still not working.  Just get an engaged dial tone when ringing in or out.  The phone previously worked when connected to the old modem/hub we had before fibre was installed.  The installers said it would take an hour for the phone to start working.  Obviously this is not the case.  

 

Any suggestions on how to rectify this would  be greatly apprectiated.

 

Kind regards

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Posts: 3,178
Registered: ‎02-02-2013

Re: Got fibre connected but phone not working

by MikeHales Retired Staff
Message 2 of 7 (2,514 Views)

@WendyDobson

What colour is the phone light on the front of the modem?

m

Product Owner AI & Automated Support
Vodafone New Zealand
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Posts: 3
Registered: ‎10-02-2018

Re: Got fibre connected but phone not working

by WendyDobson Starter Poster
Message 3 of 7 (2,507 Views)

There is no light at all on the phone and mobile(not expecting mobile) dots.  Internet, wi-fi and power dots are all glowing green.

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Re: Got fibre connected but phone not working

by MikeHales Retired Staff
Message 4 of 7 (2,504 Views)

@WendyDobson

Please give us a call on 0800 806 106 from another phone, sounds like the line is not enabled yet.

Sorry for the hassle.

Product Owner AI & Automated Support
Vodafone New Zealand
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Registered: ‎10-02-2018

Re: Got fibre connected but phone not working

by WendyDobson Starter Poster
Message 5 of 7 (2,488 Views)

Thanks.  When is the best time to ring? I have tried a couple of times today and have given up after being on hold for so long.

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Re: Got fibre connected but phone not working

by MikeHales Retired Staff
Message 6 of 7 (2,469 Views)

@WendyDobson

Sorry about that, early evening should be better.

Product Owner AI & Automated Support
Vodafone New Zealand
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Posts: 1
Registered: ‎18-03-2018

Re: Got fibre connected but phone not working

by ChrisRowlands New Poster
Message 7 of 7 (2,241 Views)

hi ,  i  also  had  fibre  installed  on  march  the  8 th,  i  still  have  no  phone  ,  and  yes  i  have  the  grey  modem,  no  light  on , i  have  rung  up  countless  times  ,  but  yet  still  no  phone,  thats  10  days  with  out  a  phone  line ,  this  is  beginning  to  be  a  nightmare ,  i   need   my  phone!!!!!!!!

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