10-12-2017 03:49 PM last edited 14-12-2017 08:30 PM by MikeHales
Since moving to FibreX, I've had to restart the FibreX modem frequently to reconnect to the internet; typically once per week.
Latest instance was today when it disconnected approx 1530 while I was browsing the interne. All lights were on but no traffic was being passed. Unplug and plug back in again and the internet resumes as expected.
Is this to be expected? I never had this issue on the old cable connection. I also had this issue using the default Vodafone HG659 router as well with the TP-Link C2300 that I've been using for the past 2 weeks.
14-12-2017 05:41 AM
14-12-2017 06:18 PM
Just to be clear; the modem I have is the Vodafone Technicolor TC400VDF, not the Technicolor 7210D that has been tagged to the original post.
14-12-2017 08:32 PM
Apologies for the mis-tagging.
Was the TC400 supplied by us? Sounds like we need to replace it and yes you can get technical support here.
14-12-2017 08:45 PM
Message me your account details and I'll see what can be done.
Thanks for your patience.
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