17-04-2020 09:38 AM
Hi Vodafone Ninja's
Have tried on Facebook/TOBi, I even clicked on the quarantine TOBi for no luck.
My issue I am currently on a Fibre 200 plan. When I run speed tests however, they are only coming in at around 95 - 100. I used to get downloads of around 200 previously. Not sure what is hapening as I am being charging me for 200 & Chorus says I should be on a 200 connection.
Can you please advise how/who I can contact someone to get this looked into?
17-04-2020 02:29 PM
Could you please confirm a few things for me:
17-04-2020 02:51 PM
Thank you for your reply. please see my answers below.
17-04-2020 03:23 PM
Thanks Martyn, can you please send me a private message with your account number and PIN and I'll take a look for you.
17-04-2020 04:26 PM
Thanks for that suggestion.
When I checked it was saying that the connection is at 1,000M from the ONT to the HG659, & the HG659 to the PC is also linked at 1,000M
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