Broadband services

[MartynC]

Hi Vodafone Ninja's

Have tried on Facebook/TOBi, I even clicked on the quarantine TOBi for no luck.

My issue I am currently on a Fibre 200 plan. When I run speed tests however, they are only coming in at around 95 - 100. I used to get downloads of around 200 previously. Not sure what is hapening as I am being charging me for 200 & Chorus says I should be on a 200 connection.

Can you please advise how/who I can contact someone to get this looked into?

Thanks

[hpatel]

Hi Martyn,

Could you please confirm a few things for me:

• Has any of your equipment changed since you were getting 200Mbit speeds?
• Are you running the speed test while connected via Ethernet cable?
• What upload speeds are you seeing with the speed test?
• Is there anything connected between your ONT (Chorus box) and our router/modem?
• What about between our router and your computer?
• Are the Ethernet cables all in good condition?
• Have you rebooted your equipment (ONT, router, and computer) and tested the speed again?

Thanks,

Hayden

[MartynC]

hi Hayden

Thank you for your reply.  please see my answers below.

• Has any of your equipment changed since you were getting 200Mbit speeds? - Nope, no changes
• Are you running the speed test while connected via Ethernet cable? - Yes, Ethernet Cable from HG659 to PC, also I use speedtest.net & have tried connections to VF & other RSPs, same results
• What upload speeds are you seeing with the speed test? - between just under 20 - 25ish
• Is there anything connected between your ONT (Chorus box) and our router/modem? - No, direct connection, one cable only
• What about between our router and your computer? - No, direct connection, one cable only
• Are the Ethernet cables all in good condition? - Yes, bought new one before lockdown, same results
• Have you rebooted your equipment (ONT, router, and computer) and tested the speed again - Yes, all three a few times, no change

Cheers,

Martyn

[hpatel · Accepted solution]

Thanks Martyn, can you please send me a private message with your account number and PIN and I'll take a look for you.

Cheers,

Hayden

[MrMorm]

check your lan connection is not connecting at 100Mbit ethernet too.

If it is always 100Mbut down it can be that too

[MartynC]

Hi MrMorm

Thanks for that suggestion.

When I checked it was saying that the connection is at 1,000M from the ONT to the HG659, & the HG659 to the PC is also linked at 1,000M

[MartynC]

Hi Hayden

Thabks for your initial help & then passing thsi on. A tweek or tow at your end & I am now at full speed.

Cheers

Martyn