Broadband services

[DarrellMarieNic…]

I have only had fibre for a couple of weeks, and have had it disconnect twice.

I have to unplug it, wait, then plug it back it back in and it takes about 15 minutes to reconnect.

why does it do this? I have 2 connections, and the one ending in 5 always drops off.

It’s very frustrating and the Vodafone website doesn’t help, and waiting for half an hour early in the morning seems ridiculous.

[johnr]

Is it the ONT losing connection or the router or the Wi-Fi dropping?

[johnr]

From reading your post again the Fibre is not dropping but the 5Ghz Wi-Fi

Have you checked to make sure something is not putting interference into that band?

Wi-Fi is public shared spectrum and not related to VodafoneNZ in anyway

[DarrellMarieNic…]

Hi John, on the box the internet light goes red. I have to switch off the power and restart it to get it green

how do I find out if something is interring with the connection?

[johnr]

What box the router or ONT?

[DarrellMarieNic…]

Router

[johnr]

Have you got another router you can test with?

[wsfinest]

When this next happens are u able to try connecting with a ethernet cable and see if it works. Without turning anything off. Is the modem the 1 vf supplied ?

[DarrellMarieNic…]

My internet has 2 names, one has a 5 at the end. When it disconnects and I restart it, I can get on to the one without a 5 but not the other.

I do have another router I could use, if I can remember the password....

The current one is vodafone supplied

[wsfinest]

U have 1 internet connection that connects to the modem. That modem has 2 different wifi channels . Do you always connect to the wifi channel that ends in 5. If so try connecting to the other 1 and see how things work.