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Fibre issues

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Starter Poster
Posts: 9
Registered: ‎06-07-2019

Re: Fibre issues

by DarrellMarieNichol Starter Poster
Message 11 of 19 (755 Views)

Yes I am on the one with a 5 now, but I wanted to know why my 5 keeps dropping.

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Posts: 9
Registered: ‎06-07-2019

Re: Fibre issues

by DarrellMarieNichol Starter Poster
Message 12 of 19 (753 Views)

Sorry I'm on the one without a 5.

Installer told me the one with a 5 was the better one, should I not use it at all?

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Staff
Posts: 226
Registered: ‎25-11-2011

Re: Fibre issues

by Staff wsfinest Staff
Message 13 of 19 (751 Views)
Try the 1 with a 5 see if there is a difference. Not all devices can connect to the 1 with a 5.
Posted from Generic Android 2.0
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Starter Poster
Posts: 9
Registered: ‎06-07-2019

Re: Fibre issues

by DarrellMarieNichol Starter Poster
Message 14 of 19 (748 Views)

Ok thanks, I’ll give it a go. I’ll update this post in a couple of days with solved, if it works.

Posted from Apple iPad
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Retired Staff
Posts: 21,155
Registered: ‎06-08-2008

Re: Fibre issues

by johnr Retired Staff
Message 15 of 19 (746 Views)
2 is 2.4Ghz and 5 is 5Ghz Wi-Fi
Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Posted from Samsung SM-G965F
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Retired Staff
Posts: 21,155
Registered: ‎06-08-2008

Re: Fibre issues

by johnr Retired Staff
Message 16 of 19 (744 Views)

5Ghz is better if you are close to the access point 2.4Ghz provides a stronger / better coverage footprint

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
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Starter Poster
Posts: 9
Registered: ‎06-07-2019

Re: Fibre issues

by DarrellMarieNichol Starter Poster
Message 17 of 19 (716 Views)

The issue has not resolved. I even chose a specific channel for my WiFi and it’s off this morning.

this is getting annoying and I will investigate whether we can get out of Vodafone.

its faster than the mobile broadband I had, but that never faulted.

Posted from Apple iPad
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Retired Staff
Posts: 21,155
Registered: ‎06-08-2008

Re: Fibre issues

by johnr Retired Staff
Message 18 of 19 (705 Views)
Sounds like a faulty router if anything
Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Posted from Samsung SM-G965F
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Starter Poster
Posts: 9
Registered: ‎06-07-2019

Re: Fibre issues

by DarrellMarieNichol Starter Poster
Message 19 of 19 (687 Views)

Thanks for your help.

further disconnections prompted me to call Vodafone. Impatiently waited for my call to be answered, and eventually found out that my system needed an update.

apparently I should have no more issues.

the person I spoke to though is the friendliest I have come across in a long time.

Posted from Apple iPhone
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