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Fibre Max speed problems

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Posts: 3
Registered: ‎14-08-2019

Fibre Max speed problems

by Paulandcath Starter Poster
Message 1 of 5 (143 Views)
2 months ago changed from fibre x 200 to fibre max bad move ! After many many calls and Ninja chats and advice to reboot then factory vf reset buy cat 6 cable to handle over 100 GB etc still get 70 to 90 down same as my old fibre x 200 how can I get this solved any suggestions appreciated
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Senior Contributor
Posts: 470
Registered: ‎03-12-2008

Re: Fibre Max speed problems

by Senior Contributor gregmcc Senior Contributor
Message 2 of 5 (138 Views)

how are you doing the speed test? - Via Wifi on your device? or via ethernet plugged in to your router?

Starter Poster
Posts: 3
Registered: ‎14-08-2019

Re: Fibre Max speed problems

by Paulandcath Starter Poster
Message 3 of 5 (135 Views)
Both but main is cat 6 cable to ulta hub those are the numbers I mentioned thanks
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Senior Contributor
Posts: 470
Registered: ‎03-12-2008

Re: Fibre Max speed problems

by Senior Contributor gregmcc Senior Contributor
Message 4 of 5 (126 Views)

Sounds like it hasn't been provisioned correctly, Dealing with the Ninja's is a waste of time as the only thing they are good at is NOT been able to help.

 

As far as telling you at VF to contact to resolve this...... can't help you. Somewhere there will be a link to the website to make a complaint, suggest you go hunting for it, tell them what you want done, when you want it done by and if it isn't done take it further with the TDR.

 

Starter Poster
Posts: 3
Registered: ‎14-08-2019

Re: Fibre Max speed problems

by Paulandcath Starter Poster
Message 5 of 5 (121 Views)
Thanks will take your advice first to find a complaint address
Posted from Generic Android 2.0
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