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Fibre Max plan still not activated, 3 weeks later!

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Posts: 3
Registered: ‎09-03-2019

Fibre Max plan still not activated, 3 weeks later!

[ Edited ]
by Allistar Starter Poster
Message 1 of 1 (162 Views)

I upgraded to Fibre Max (from the 200Mb/s plan) on the 11th of July. I was told it would take 5 days for the plan to be activated. On the 22nd of July there is no change, so I call Vodafone. They told me to wait another 5 days. On the 29th there is still no change. I am told to reset my router firmware to factory defaults (which is quite an inconvenience) and it will then get faster. No change. My downloads are still capped at 200Mb/s and uploads at 22Mb/s.

 

I find the Vodafone support process to be woefully inadequate. Call centre staff seem to be running off a script and at times it's difficult to understand what theyre saying.

 

So I will play phone tag again and ask them what's going on with my upgrade.

Would I recommend the Vodafone product? Yes. Would I recommend their support? Absolutely not.

Apologies for the rant, this is frustrating!

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