Broadband services

[PeterMcCombe]

I have had a 1 gig Fibre Max account for a couple of weeks. At times the connection is running at the correct 1 gig connection, i.e yellow flashing light on the ONT and good speed tests 800Mbps +. Then the connection changes to 100Mbps green flashing light, speed test 90 or less Mbps.  It will stay there until I reset the modem and most times doesn't restart the connection at 1 gig. 

I called Vodafone and they said that it was the cable between the Vodafone Hub/ Modem and the ONT. I changed this to a good CAT 6 cable and it has made no difference.

Any thoughts on what is happeneing here?

Peter

[Bogemon]

Hi there

Is the Vodafone Ultrahub connecting directly to the ONT or is it running through a switch of some sort?

This can be the Ethernet Energy savings on either the ONT or the Ultrahub. I have not tested it in anyway.

regards

Dilhan

[PeterMcCombe]

The vodafone hub WAN connection is connected direct to the ONT. One of the LAN connection from the vodafone hub connects to one of the ports on my 24 port 1 gig switch. This problem still occurs though even if a pc is connected direct to the vodafone Hub.

Peter

[Bogemon]

Hi

Can you pass your details to us to check this out. Have not seen it happening before so i want to check what type of ONT you got . Please consider to PM me the details. Thanks will take a look in to it

regards

Dilhan

[PeterMcCombe]

I will send you my details by PM. However I think I may have identified the cause of the problem.

When unplugging and plugging back in the patch cable from the ONT into the back of the hub I noticed that I would sometimes get the yellow light, but when letting go of the cable it would revert to green light. I think it is possibly a physical problem, that the plug only makes contact with all the pins on the hub socket if the cable is raised slightly.  I think you need all 4 pairs for the 1 gig connection and if it's only contacting through less than the 4 pair I presume it will fall back to 100Mb.  Problem is therefore a dodgy socket in the hub??

Peter