We have been waiting a very long time for fibre to be instlalled and are becoming increasingly frustrated with the lack of communication from Vodafone.
Our initial install date was 26 Sept 2017 - we still do not have fibre.
Chorus have visited and the ONT box has been installed with both the Power and Optical lights on solid green.
I have connected the modem (and tried every port on the ONT) however we do not have an internet connection.
I have tried and tried to get in contact with vodafone to get an answer but appear to just get thrown around between different people - "Oh you need to call this person between these hours" "Oh we can't help with that"
I have emailed and called multiple times our instal specialist but do not get any response.
Multiple emails have gone unanswered and calls not picked up.
Why can't get get a reponse our install technician?
I called to see if he had actually left vodafone and hence the unanswered correspondence but was told he still worked there.
Can I please get a phone number that I can call someone on (who will pick up) and assist me in setting up my fibre?
I understand that fibre installation is a long process with various boxes to be ticked along the way but we have had the ONT installed for sometime.