05-04-2018 08:36 PM
06-04-2018 06:41 AM
I've been having internet connection drops within the last month (I'm on ADSL) and have finally gotten Chorus out to check the lines etc.
I had to do this through Vodafone but thats what I pay "wiring maintance" for !
The Chorus guy said that if your on VDSL (which i'm not) you really should have a seperate stand alone jack point in the house for the modem only. This way it seperates the phone line out of the equation.
I also agree with the customer service lacking.
The number of times I have been told something would be done -----IT WASNT !!
The number of times I have been told that I would be called back ------ I WASNT !!
Do what I have done....Fill out the complaint form. This way it recongized and then you can go to the Telecommunication Dispute Resolution (TDR) if it does not get rectified.
11-04-2018 02:23 PM
It hasn't been rectified. I've complained so much now it feels like a waste of time. If it's over phone, the words are going over their head, if it's with their online chat, they keep focusing on prooving me wrong rather than trying to listen to what I say and resolve the problem. I'm literally done with vodafone. If it takes this long to deal with any issues, then they are not worth staying with. We are switching providers soon for our home phone and for our mobile phones. Lets hope the other comany does better.
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