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Email Forwarding Not Working

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Starter Poster
Posts: 3
Registered: ‎19-11-2017

Email Forwarding Not Working

by dinsyp Starter Poster
Message 1 of 3 (141 Views)

Hi People,

 

As a few others have discovered, email forwarding stopped working which for me and a number of others happened on Tuesday June 4. I have contacted the helpdesk and after waiting for ages, got some who could verify that I could send an email to my old ihug email, but it wasn't going anywhere. The person said he would escalate but thats the last I have heard. So 0 stars to helpdesk. Since then, I have discovered other attempts tell me the email no longer exists. 

 

We had an email rom Vodafone telling us that the service would stop - IN AUGUST!.

 

I have complained to Commerce Commission but not holding my breath.

 

Anyone had any luck getting this resolved?

 

Andrew

Regular Poster
Posts: 24
Registered: ‎15-10-2014

Re: Email Forwarding Not Working

by Regular Poster JoBowers Regular Poster
Message 2 of 3 (133 Views)

We are getting some emails, but not all.  And Vodafone are ignoring the complaints basically.  Would be nice to have a response, but nope.  Nothing.  Nada.

 

Their customer service is non existent.

Starter Poster
Posts: 3
Registered: ‎19-11-2017

Re: Email Forwarding Not Working

by dinsyp Starter Poster
Message 3 of 3 (125 Views)

I amanged to get through yesteray again and once again the person was escalating to their Level 2 team. I think that's vidafone speak for a black hole. They will pass the buck an do nothing and then crow about how successful the shudown was at the end of August.

 

Do what I did - complain to the Commerce Commissison.

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