08-09-2019 04:54 PM
Update, just been told by their technical team that it doesn't matter how fast your broadband is, as the wireless remains unaffected (i.e. unless you are plugged in to your router, just as slow as the non premium plans). Calling tomorrow to switch back to our old service, this is obviously a have. And, I have this recorded Vodafone team so keen to hear an alternative answer...
The sales team should be stating these things outright, instead of selling plans at double the price with the same (or lesser) outcome)...
08-09-2019 04:55 PM
What was used to do this test ?. Can you try using a computer plugged in with a ethernet cable to the modem and try a test from www.speedtest.net please
08-09-2019 05:02 PM
Again, Vodafone seem to be missing the point here. If the wireless is just as slow as it was for a less premium plan, what is the point of upgrading as the wireless will remain slow unless you're plugged in (according to your rep). Why is this not stated during the hard sale push???
08-09-2019 05:14 PM - edited 08-09-2019 05:18 PM
@HeatherMartinSaunderson If you are expecting Wi-Fi to be as fast as an Ethernet connection then you are dreaming!
For correct testing you do it over Ethernet and if you are on a Windows PC install the speedtest.net App on your PC
Review this blog post by Steve Biddle done over on Geekzone
Speed over Wi-Fi will be impacted by the Wi-Fi band you are connected to on the Access point 2.4Ghz or the 5Ghz and the number of users around you (Wi-Fi is shared bandwidth with all other access points around you)
08-09-2019 05:17 PM - edited 08-09-2019 05:19 PM
I recorded the sales call so I have that, he specifically stated that we could have numerous devices and there would be no issue with connectivity. So...am I dreaming, or did your sales rep push **bleep** up hill, as you can't have numerous devices connected to the hub? And my, how cheeky are you darlin? Do you have an audio upload so I can share the sales call?
08-09-2019 05:20 PM
Yes you can have many devices connected but as I have posted above Wi-Fi is shared public spectrum (bandwidth)
I don't need to and don't want to listen to the call, Some basic Google research will explain how Wi-Fi works
Also the Wi-Fi will get slower the further away you are for the access point
08-09-2019 05:22 PM
Still missing the point Johnny. This is not what was stated during the sales pitch, hence that is all the evidence one needs.
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