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Disconnect Wifi message when trying to add on more data.

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Registered: ‎27-09-2020

Disconnect Wifi message when trying to add on more data.

by avowkind New Poster
Message 1 of 1 (111 Views)

Having used up my data cap my browser uually routes me to the buy more data page on the vodafone website where I can pay $15 for another 20GB.

 

http://www.vodafone.co.nz/myvodafone/ng/buy-more-data?landingUrl=upsize-rbi

 

However this month I now get a popup browser window saying

 

Please turn off Wi-Fi

Whoops! Seems like you're on a Wi-Fi network. We can help you better when you're connected to our mobile network. Please turn off your Wi-Fi and try again.

 

This is a daft suggestion as I'm connected to my RBI modem via wifi,  If I turned it off then I wouldn't be able to connect to the website.  It looks llike a piece of code intended for mobile phone users has been applied to Rural Broadband users.

 

I've tested in multiple browsers in both public and private modes.  its consistent.

 

I had to call vodafone for 30 minutes last night to get the data extended - it still has not been done. 

 

 

 

 

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