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Copper Land Line

Starter Poster
Posts: 5
Registered: ‎04-02-2017

Copper Land Line

by lj Starter Poster
Message 1 of 3 (448 Views)

Hello vodafone,

 

Looking for some help with the below

 

Recently we have been having issues with our land line.

Best mate had stopped working and now we cant even dial out. We just get the engaged dial tone.

 

Called support tonight and found out Vodafone had switched us over to VOIP from copper.

We had received a card in the mail about this switch a while back and it gave us the option of opting out of the switch so i called Vodafone and went through the opt out process.

 

The reason why we opted out is because we live out in the country in the middle of nowhere with unreliable DSL and therefore when the internet goes down the only way of communicating with the outside world is via copper land line.

 

We also run a 3rd party router setup with various port forwarding and other technical settings so therefore unable to use the supplied vodafone routers.

 

Vodafone has switched us to voip with no warning therefore causing us to have no landline and my wife loosing out on business as she runs this from home.

 

Support were unable to help and the team he needed to put me through was out of hours.

 

Is anyone able to help / give assistants?

 

Thanks Leo

 

Retired Staff
Posts: 21,200
Registered: ‎06-08-2008

Re: Copper Land Line

by johnr Retired Staff
Message 2 of 3 (446 Views)
You have to call and get this reversed so you are back on a POTS line if the call centre don't help email Jason Paris the CEO and he will crack the whip and get it sorted

jason (dot) paris (at) vodafone (dot) com

Outline the issue with good information to Jason
Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Posted from Samsung SM-G965F
Starter Poster
Posts: 5
Registered: ‎04-02-2017

Re: Copper Land Line

by lj Starter Poster
Message 3 of 3 (444 Views)

Thank you sir Smiley Very Happy

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