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Constant 200ms ping to AUS servers while gaming

Starter Poster
Posts: 13
Registered: ‎29-09-2019

Re: Constant 200ms ping to AUS servers while gaming

by MarkPointon57 Starter Poster
Message 11 of 58 (1,479 Views)

I'm cael/nagrand on WoW and have the same issue.

 

Using a VPN drops my ping to something more normal, but it's still higher than normal.

 

Stuck on ADSL2+

Staff
Posts: 242
Registered: ‎25-11-2011

Re: Constant 200ms ping to AUS servers while gaming

by Staff wsfinest Staff
Message 12 of 58 (1,470 Views)

So got what almost seems like a bot reply as below

 

Dear VF,

Issue ID: #68839011

Your ticket has received the following response:

Hey there VF,

Technical Specialist Rainmithwen here and I understand that you've been unable to connect to the Blizzard application or even the websites that talk about how to troubleshoot the error seen. That's certainly no fun to be experiencing!

I went to see what may explain this, and found many other users also reporting the issue with latency in Overwatch.

In some cases, using a VPN program can work around issues like this. Blizzard has no official information or recommendations, but if you are comfortable doing so, a Google search can find trusted and free ones to try. A VPN works by directing traffic differently than the ISP wants as well as getting past security settings that may be in place along that path.

Additionally, trying an alternative connection has helped some players. A mobile hotspot or tether, or even a friend's network that uses a different ISP can help out in this case.

Lastly in regards to getting things to work without a workaround, getting a Winmtr test and contacting your ISP with the results would be best. Asking for a tier 2 or 3 rep may be needed, as not all tier 1 are trained to read or act on those types of test results or look into what may be going on regarding why a VPN or hotspot would work to allow connection to Blizzard servers.

I appreciate your time to reach out about this. While not an ideal solution, I do hope this information all comes in useful to get things back to normal. I wish you a good rest of your day and take care out there friend.

Click here to review and resolve your ticket. If you continue to experience issues, you can respond to your ticket with additional information.

If you do not resolve the ticket or provide an additional response within one week, we will resolve the ticket automatically and you'll receive a final update via email.

Regards,
Blizzard Support

 

Looking at this more the chnages in latency seem to happen when there are patchs happening and for what ever reason is affecting the BGP path of a upstream provider. When trying to update the ticket I get the following error

"An error has occurred. This may be a temporary error, so please try again later.". Once I can update the ticket I will.

Please note that Blizzard has no NOC and that VFNZ has no relationship with Blizzard Gaming. We are just trying to resolve the issue for our customers. We can also see WOW affected as mentioned so will raise that once we seem to get past the BOT

Starter Poster
Posts: 13
Registered: ‎29-09-2019

Re: Constant 200ms ping to AUS servers while gaming

by MarkPointon57 Starter Poster
Message 13 of 58 (1,466 Views)

You're better off messaging them directly via twitter @blizzardCS and then go from there so you don't have to worry about the Bot wall.

 

This is Quite frustrating having a constant 200ms ping.

Staff
Posts: 242
Registered: ‎25-11-2011

Re: Constant 200ms ping to AUS servers while gaming

by Staff wsfinest Staff
Message 14 of 58 (1,464 Views)

Feel free to twitter them referencing the ticket # and this link on the forums.

Starter Poster
Posts: 13
Registered: ‎29-09-2019

Re: Constant 200ms ping to AUS servers while gaming

by MarkPointon57 Starter Poster
Message 15 of 58 (1,438 Views)

Done, hopefully they reply!

Starter Poster
Posts: 5
Registered: ‎27-09-2019

Re: Constant 200ms ping to AUS servers while gaming

[ Edited ]
by nicm Starter Poster
Message 16 of 58 (1,397 Views)

Ill try tweet at them too and see if that gets anywhere, really annoying not being able to play. Thanks for the help Smiley Happy

Starter Poster
Posts: 13
Registered: ‎29-09-2019

Re: Constant 200ms ping to AUS servers while gaming

by MarkPointon57 Starter Poster
Message 17 of 58 (1,379 Views)

No reply from blizz on twitter yet.

Starter Poster
Posts: 13
Registered: ‎29-09-2019

Re: Constant 200ms ping to AUS servers while gaming

by MarkPointon57 Starter Poster
Message 18 of 58 (1,333 Views)

The current state of a winmtr to one of the oceanic servers:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 57 | 57 | 0 | 0 | 4 | 0 |
| 118-92-167-254.dsl.dyn.ihug.co.nz - 0 | 57 | 57 | 17 | 27 | 48 | 19 |
| No response from host - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| 10.200.12.157 - 0 | 57 | 57 | 150 | 156 | 173 | 151 |
| 38.88.197.206 - 0 | 57 | 57 | 151 | 155 | 163 | 151 |
|te0-1-0-1.ccr41.lax04.atlas.cogentco.com - 0 | 57 | 57 | 147 | 149 | 157 | 149 |
| ntt.lax04.atlas.cogentco.com - 0 | 57 | 57 | 161 | 165 | 173 | 163 |
| ae-2.r23.lsanca07.us.bb.gin.ntt.net - 10 | 42 | 38 | 162 | 165 | 177 | 164 |
| ae-12.r31.tokyjp05.jp.bb.gin.ntt.net - 0 | 57 | 57 | 209 | 214 | 299 | 212 |
| ae-3.r00.tokyjp08.jp.bb.gin.ntt.net - 0 | 57 | 57 | 209 | 212 | 219 | 211 |
| ae-1.a00.tokyjp03.jp.bb.gin.ntt.net - 2 | 54 | 53 | 209 | 213 | 225 | 215 |
| 61.213.179.114 - 0 | 56 | 56 | 256 | 263 | 301 | 259 |
| 137.221.81.35 - 0 | 57 | 57 | 211 | 221 | 351 | 213 |
| ge-0-0-8-br02-eqsy4.as57976.net - 0 | 57 | 57 | 211 | 220 | 301 | 212 |
| et-0-0-1-pe01-eqsy4.as57976.net - 0 | 57 | 57 | 208 | 214 | 274 | 209 |
| 137.221.66.133 - 0 | 57 | 57 | 209 | 213 | 224 | 209 |
| 37.244.40.37 - 0 | 57 | 57 | 208 | 212 | 225 | 209 |
| No response from host - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Staff
Posts: 242
Registered: ‎25-11-2011

Re: Constant 200ms ping to AUS servers while gaming

by Staff wsfinest Staff
Message 19 of 58 (1,331 Views)

I have still not had a reply either.

Starter Poster
Posts: 13
Registered: ‎29-09-2019

Re: Constant 200ms ping to AUS servers while gaming

by MarkPointon57 Starter Poster
Message 20 of 58 (1,325 Views)

I'm getting frequent disconnections from WoW now, so hopefully that is a sign that someone is trying to Fix something?

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