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Constant 200ms ping to AUS servers while gaming

Starter Poster
Posts: 3
Registered: ‎26-03-2014

Re: Constant 200ms ping to AUS servers while gaming

by mattmurraynz Starter Poster
Message 51 of 58 (1,167 Views)

A very condescending response to his message Johnr. Even if he hasn't submitted a ticket what you've shared is probably not what he wants to hear.

 

If customer support are telling people to ping vodafone.co.nz to determine if there is a problem with how traffic is being routed, or claiming it's a DNS issue I wouldn't be surprised he hasn't rung.

 

I also prefer not to ring them. Wait times are usually horrendous and in this unique issue I doubt they're trained enough. My pick is they look over pages of 'go to' solutions and in this scenario have tried to pick the most likely steps, and in this case since the word routed sounds similar to router they go to the modem/router troubleshooting document.

 

The person has posted to this forum in the hope someone from Vodafone can post an update to this thread to keep people informed, not have a question answered with a question.

 

My son has been experiencing similar issues with latency with Overwatch and WoW Classic. We chose to deal with a Complaints Specialist lady and seem to have a better channel of communication. I am, however, frequently checking this forum post to see if Vodafone do post information before I hear back from Linda.

Retired Staff
Posts: 21,200
Registered: ‎06-08-2008

Re: Constant 200ms ping to AUS servers while gaming

[ Edited ]
by johnr Retired Staff
Message 52 of 58 (1,141 Views)

@mattmurraynz  @WiljDekkers  @DarkMain  @nicm  Can end users check how the latency is now?

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Starter Poster
Posts: 4
Registered: ‎01-10-2019

Re: Constant 200ms ping to AUS servers while gaming

by hade1 Starter Poster
Message 53 of 58 (1,124 Views)

This appears to be resolved for me now. Thanks.

Starter Poster
Posts: 2
Registered: ‎04-10-2019

Re: Constant 200ms ping to AUS servers while gaming

by DarkMain Starter Poster
Message 54 of 58 (1,110 Views)

Yea, Back to normal now.
Cheers.

Starter Poster
Posts: 3
Registered: ‎03-10-2019

Re: Constant 200ms ping to AUS servers while gaming

by jsn Starter Poster
Message 55 of 58 (1,131 Views)

Confirming back to normal for me - thanks so much.

Starter Poster
Posts: 4
Registered: ‎01-10-2019

Re: Constant 200ms ping to AUS servers while gaming

by hade1 Starter Poster
Message 56 of 58 (1,123 Views)

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| ultrahub.hub - 0 | 19 | 19 | 0 | 0 | 1 | 0 |
| 254.203.252.27.dyn.cust.vf.net.nz - 0 | 19 | 19 | 9 | 15 | 27 | 15 |
| 10.200.12.21 - 0 | 19 | 19 | 9 | 13 | 17 | 15 |
| unknown.telstraglobal.net - 0 | 19 | 19 | 19 | 27 | 48 | 32 |
| unknown.telstraglobal.net - 0 | 19 | 19 | 20 | 26 | 30 | 26 |
| i-0-4-0-1.hptw-core02.telstraglobal.net - 0 | 19 | 19 | 19 | 25 | 29 | 26 |
| i-10118.sydp-core03.telstraglobal.net - 0 | 19 | 19 | 46 | 47 | 50 | 48 |
| i-90.sydp10.telstraglobal.net - 0 | 19 | 19 | 45 | 46 | 48 | 46 |
| unknown.telstraglobal.net - 0 | 19 | 19 | 41 | 49 | 75 | 41 |
| et-0-0-49-br02-eqsy4.as57976.net - 0 | 19 | 19 | 42 | 47 | 49 | 47 |
| et-0-0-1-pe01-eqsy4.as57976.net - 0 | 19 | 19 | 41 | 50 | 114 | 47 |
| 37.244.40.1 - 0 | 19 | 19 | 45 | 46 | 48 | 46 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Starter Poster
Posts: 6
Registered: ‎02-10-2019

Re: Constant 200ms ping to AUS servers while gaming

by Unsur3 Starter Poster
Message 57 of 58 (1,107 Views)

Wicked, all systems back to normal with a 40ms latency.

Starter Poster
Posts: 5
Registered: ‎17-10-2016

Re: Constant 200ms ping to AUS servers while gaming

[ Edited ]
by AntsKarl Starter Poster
Message 58 of 58 (1,080 Views)

Yes, fixed. Back to 41ms.

I'm happy it's finally done but seriously should not have taken this long. I haven’t been able to play WoW Classic for over a week.

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