Reply

Cancellation

Starter Poster
Posts: 2
Registered: ‎08-10-2018

Cancellation

by MalBoo Starter Poster
Message 1 of 4 (860 Views)

I have over the phone verbally agreed to upgrade to Fibre X but now want to cancel  after reading about problems regarding this service  how do i go about doing this the process seems to be hidden

Retired Staff
Posts: 3,178
Registered: ‎02-02-2013

Re: Cancellation

by MikeHales Retired Staff
Message 2 of 4 (775 Views)

@MalBoo

Sorry to hear that, what are your concerns?
You should call us on 0508 888 800 if you still want to cancel.

m

Product Owner AI & Automated Support
Vodafone New Zealand
Starter Poster
Posts: 2
Registered: ‎08-10-2018

Re: Cancellation

by MalBoo Starter Poster
Message 3 of 4 (758 Views)

Im getting UFB with another company  I don't want to get Fibre X just to lower my monthly Vodafone bill and no offer has come from Vodafone after 15 years with them and Telstra-Saturn pretty poor from you guys.

 

Vodafone should offer the lower rate to it's existing customers who want to go onto UFB, Fibre X is just a cheap way out.

 

Not much loyalty from Vodafone.

 

 

Highlighted
Starter Poster
Posts: 3
Registered: ‎30-07-2019

Re: Cancellation

by MrMRMr Starter Poster
Message 4 of 4 (172 Views)

that's how they roll, unfortunately. Have the same issue here. They were quick to let me know my fibre cost has gone up but never told me that I'm eligible for the deal that they are offering to new customers

Stats
  • 3 Replies
  • 1y ago
  • 861 Views
  • 0 Kudos
  • 3 Contributors