Hi, can you please have a manager contact me on my email address about my account. I live in both Italy and NZ. each year I come home for 6 months and have a special allowence / agreement to have broadband just for 6 months (rural broadband as I live in Arrowtown NZ).
this year when I called to cancel in October I was told i couldn't. I have argued the point with you as I have a witness who was with me when I set the account up. I have a witness because I've had this problem with you before. She will have it statement legally verified, confirming that your customer service agent confirmed that I could cancel after 6 months without penalty.
I tried to tell your agent this when i left in October. They were very unhelpful. I was assured a manager would call me back. they didnt. I called 4 more times. Still no one would call me back. I have left NZ as I always do, but for the last 3 months you have been charging me. Both for the rural broadband and our mobiles.
Please, I use your service every year, and have done since the day you started operating in NZ. This is ridiculous. I am now in Italy and only have a data connection so I cannot call you.
Please can you have a senior manager email me asap to sort this out.
Thanks
Haylee
