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Cancellation of VDSL account

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Zaf
New Poster
Posts: 1
Registered: ‎04-10-2019

Cancellation of VDSL account

by Zaf New Poster
Message 1 of 2 (135 Views)

Hi,

 

Tried calling many times the number given to cancel my VDSL and its going to the general menu. Managed to contact billig after a long wait and they said they dont do the cancellation and still didnt get any call back from the cancellation team. 

 

DId the online chat (2 times) and they said they will imiidiately cancel my account and send me the final bill, but today i received the monthly bill and no the final one. 

 

Even trying walking in to the store and the response was they dont do the calcellation. Completely frustrated.

 

Can someone from vodafone please sort this out to me. 


 

Retired Staff
Posts: 21,022
Registered: ‎06-08-2008

Re: Cancellation of VDSL account

by johnr Retired Staff
Message 2 of 2 (131 Views)

@Zafif customer service is letting you down email the CEO he is very good at getting things sorted and very approachable

 

jason (dot) paris (at) vodafone (dot) com

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
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