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COVID-19: new broadband account

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Registered: ‎27-03-2020

COVID-19: new broadband account

by anees New Poster
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Hi,

 

Last Sunday, I moved to my first own place. On Tuesday (24/03/2020), I placed an order for the broadband connection at Vodafone center situated in a mall at Takapuna on 24 months contract. So far there is no install date communicated to me by Vodafone. I doubt they will be able to provide me a new broadband connection during COVID-19 lockdown. Right now, I am working from home on my mobile Hotspot and it is very expensive for me, especially online video meetings on my mac.

 

If I cancel the order now, do I have to pay early exit fee of $299, because then I will look forward to other service providers?
Also, there is no support available from Vodafone either through email, chat or phone, how can I contact them?

 

Best regards,

Anees Haider

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