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Broadband plan changed with no notification (other than on the bill)

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Posts: 15
Registered: ‎20-01-2011

Broadband plan changed with no notification (other than on the bill)

by Regular Poster kiwi2 Regular Poster
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Hello

 

Currently, i'm on a 12 month fixed term (runs until maybe September).  I understand that there is a disclaimer which states on the monthly bill that prices have increased by $3 but I just recevied my monthly bill and the packages charges on it are double from last month.  I was expecting to maybe see  ($79.99 + $3 ) $82.99) but instead the package charges total $149!

 

Going through the details, i noticed that there is a disconnection from Unlimited Fibre X  of $45.86 (the plan on my previous bill was called Unlimited Fibre X 200) and that the new package charges are for a plan called Ultimate Fibre X 200.

 

I'd like to know is it normal to switch customers to a seemingly new plan that costs more without even notifying them?! 

 

I can see this new plan on the vodafone  but even then on a 12 month term, the most it costs with the $10 discount is $107.99.  It's still quite an increase over what I was paying (almost $40 more) but it's nowhere near the package charges on the bill.  I'm a bit confused by this all.

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