Broadband services

[JanetteBeckett]

When we signed up for fiberx we were told our baordband bill will be $40 a month, it's on our application form, we got our first bill this evening  at $79.99 plus  part charge for the week leading up to the start of the billing month.

Can you please confirm that our second bill will show a $480 credit, as well as confirm if we are to start a direct credit we only have to pay $10 per week as the credit sould cover the remainder balance

Customer number [details removed]

Janette

[MikeHales]

@JanetteBeckett

Thanks for your post and welcome to the Community.

The most efficient way to resolve your query is to give us a call on 

0508888800 as your account will have notes re your charges and we should be able to sort out your questions on that call.

cheers

m