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Broadband bill

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Posts: 1
Registered: ‎29-03-2018

Broadband bill

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by JanetteBeckett New Poster
Message 1 of 2 (519 Views)

When we signed up for fiberx we were told our baordband bill will be $40 a month, it's on our application form, we got our first bill this evening  at $79.99 plus  part charge for the week leading up to the start of the billing month.

 

Can you please confirm that our second bill will show a $480 credit, as well as confirm if we are to start a direct credit we only have to pay $10 per week as the credit sould cover the remainder balance

 

Customer number [details removed]

 

Janette

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Community Manager
Posts: 3,172
Registered: ‎02-02-2013

Re: Broadband bill

by Community Manager Community Manager
Message 2 of 2 (490 Views)

@JanetteBeckett

Thanks for your post and welcome to the Community.

The most efficient way to resolve your query is to give us a call on 

0508888800 as your account will have notes re your charges and we should be able to sort out your questions on that call.

cheers

m

Product Owner AI & Automated Support
Vodafone New Zealand
Posted from Apple iPad
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