On 09/03/20 we experienced a network disconnection with our broadband for a number of hours. We called Vodafone and found out that there was a problem with one of the Wellington broadband towers that they were attempting to fix.
We did to have wifi for a number of hours, and as students with many impending deadlines, this was a serious problem. The Vodafone operator said that our wifi bill would be credited to match the number of hours of wifi services we lost, however, our latest bill had no credit on it - it was the regular amount - despite being without wifi for over 12 hours.
Please let me know how I can get some credit on my latest bill, as was promised to me. The operator also made a note on our account that we would be due this credit. Thank you.