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Broadband Plan - Moving house

Starter Poster
Posts: 2
Registered: ‎15-07-2019

Broadband Plan - Moving house

by TuyenNguyen Starter Poster
Message 1 of 4 (121 Views)

Hi. I just moved to a new house and want to keep Vodafone. However, I got shocked when receiving a bill with an extra $130 due to Vodafone Ultra Hub. Nobody told me the extra fee occur if I move to a new house. How I can avoid this payment?

 

Retired Staff
Posts: 20,728
Registered: ‎06-08-2008

Re: Broadband Plan - Moving house

by johnr Retired Staff
Message 2 of 4 (119 Views)

@TuyenNguyen  Did you check out the help section on the Vodafone NZ site?

 

https://www.vodafone.co.nz/broadband/moving-home/

 

 

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Starter Poster
Posts: 2
Registered: ‎15-07-2019

Re: Broadband Plan - Moving house

[ Edited ]
by TuyenNguyen Starter Poster
Message 3 of 4 (110 Views)

 Hi Johnr. I checked with Vodafone and they said that I didn't need to bring Vodafone modem with me. Just leave it to the old house and all would be fine. The house I take over now has an available Vodafone modem and the lady who left house said she would leave the modem to me. Now I don't know why Vodafone charges me for the modem.

 

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Retired Staff
Posts: 20,728
Registered: ‎06-08-2008

Re: Broadband Plan - Moving house

by johnr Retired Staff
Message 4 of 4 (77 Views)
When you say modem do you mean the ONT for fibre? No you don't remove the ONT as this belongs to the Fibre provider

If you mean you had a Vodafone modem such as the HG659 , Ultra hub then yes you should of taken that with you
Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
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