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Broadband Charges

Starter Poster
Posts: 2
Registered: ‎27-06-2018

Broadband Charges

by HarshShah Starter Poster
Message 1 of 4 (758 Views)

Hi, I received a Vodafone unlimited broadband deal for $69.99. I was charged $89.99 without my knowledge and your customer service team has now added more charges despite not replying to my original query. Who can I speak with in New Zealand?

Retired Staff
Posts: 3,178
Registered: ‎01-02-2013

Re: Broadband Charges

by MikeHales Retired Staff
Message 2 of 4 (711 Views)

@HarshShah

Have you called our Care team?

m

Product Owner AI & Automated Support
Vodafone New Zealand
Starter Poster
Posts: 2
Registered: ‎27-06-2018

Re: Broadband Charges

by HarshShah Starter Poster
Message 3 of 4 (680 Views)

Hi Mike,

 

Yes I had called the care team at leat 10 times because Vodafone kept disconnecting my broadband. It would be the same story that they were not meant to cancel.

 

The issue has now resolved. When I signed up, the individual who signed me up did not send me a link to contact Vodafone Ninja nor was I informed this is possible. The Vodafone cutomer service team also informed me on my approx. 15th call to them.

 

Thanks,

H

New Poster
Posts: 1
Registered: ‎03-07-2018

Re: Broadband Charges

[ Edited ]
by DeanoM New Poster
Message 4 of 4 (685 Views)

Totally agree with wanting to talk to someone in NZ. This is poor, poor service. Very close to ditching Vodafone.

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