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Broadband Bill

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Posts: 9
Registered: ‎20-02-2018

Broadband Bill

by BrookeWhiting Starter Poster
Message 1 of 14 (1,614 Views)

My broadband bill is $10 more than it normally is this month, with no explanation. Please explain. Will not be paying until sorted out

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Posts: 3,178
Registered: ‎02-02-2013

Re: Broadband Bill

by MikeHales Retired Staff
Message 2 of 14 (1,576 Views)

@BrookeWhiting

 

Thanks for your post. Has anything changed in the month - swap plans, added/removed a mobile account (and discount)?

 

Cheers

Product Owner AI & Automated Support
Vodafone New Zealand
Starter Poster
Posts: 9
Registered: ‎20-02-2018

Re: Broadband Bill

by BrookeWhiting Starter Poster
Message 3 of 14 (1,524 Views)

I guess I shouldn't be surprised,... but still no outcome on this - what is with Vodafone and their seeming commitment to complete lack of customer service?

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Posts: 3,178
Registered: ‎02-02-2013

Re: Broadband Bill

by MikeHales Retired Staff
Message 4 of 14 (1,507 Views)

@BrookeWhiting

Has anything changed on your account?

Product Owner AI & Automated Support
Vodafone New Zealand
Starter Poster
Posts: 9
Registered: ‎20-02-2018

Re: Broadband Bill

[ Edited ]
by BrookeWhiting Starter Poster
Message 5 of 14 (1,504 Views)

NO 

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Registered: ‎02-02-2013

Re: Broadband Bill

by MikeHales Retired Staff
Message 6 of 14 (1,497 Views)

@BrookeWhiting

OK, please message me your account number.

Product Owner AI & Automated Support
Vodafone New Zealand
Starter Poster
Posts: 9
Registered: ‎20-02-2018

Re: Broadband Bill

by BrookeWhiting Starter Poster
Message 7 of 14 (1,423 Views)

 20492946

Starter Poster
Posts: 9
Registered: ‎20-02-2018

Re: Broadband Bill

by BrookeWhiting Starter Poster
Message 8 of 14 (1,308 Views)

Any answer yet?

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Posts: 3,178
Registered: ‎02-02-2013

Re: Broadband Bill

by MikeHales Retired Staff
Message 9 of 14 (1,306 Views)

@BrookeWhiting

Yes, I raised it with the payments team and should have more details etc during this week, apologies again.

Product Owner AI & Automated Support
Vodafone New Zealand
Starter Poster
Posts: 3
Registered: ‎26-03-2015

Re: Broadband Bill

by KatieBrockie Starter Poster
Message 10 of 14 (1,303 Views)

I too have had terrible problems with my vodafone bills for broadband and fixed line. I signed up well over a year ago for a good deal of $74.99 per month. Since then I have received bills ranging from $0.00 to over $300 per month. I have sent dozens of emails, and each time I've been assured it has been corrected - but then I get another incorrect bill. it's driving me nuts!!! Please, vodafone, getting your billing procedures sorted.

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