Broadband services

[Slimliam]

Hi there, when does the 3 month free internet start? Because on my first bill which was last month, I was told that my 3 months free would start and it still hasn’t. I tried to phone customer service but I got nowhere with that. I waited almost 2 months for my connection to be up and running. I just want to know what’s going on with the 3 months for free.

Cheers

[HarryT]

@Slimliam

3 Months free credit is applied on the 2nd bill. Apologies if this was not explained at time of sign up. Let us know if it isn't applied on your second bill.

Thanks,

Harry

[becandevan]

I to have had this happen to me too. Was told first 3 months free, and now recieving a bill. It is not acceptable that you are failing to tell people that they have to pay for the first month before the next 3 are free. That is misleading.

Also I was supposed to obtain free virus protection as well, and have had no correspondence on that either.  

[Slimliam]

Hi there Harry, it hasn’t come up on the 2nd bill.

Cheers,
Liam

[kiwi_harry]

A question related to this.

Do existing customers get the free 3 months when switching from a grandfathered broadband plan?

[MikeHales]

@kiwi_harry

Apologies, no the 3 months free doesn't apply if you're resigning to a contract. However, worth talking to us on 0800 777 072 if you'd like to resign.

Cheers

m