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Billng Glitch

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Posts: 5
Registered: ‎26-02-2018
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Billng Glitch

by Toni1 Starter Poster
Message 1 of 3 (779 Views)

Hi Vodafone, we have just paid our fixed line and broadband bill online which was going ok until it took an extra three more payments off our credit card for no reason and told us we were now $500 in credit with Vodafone when we rang Vodafone and asked why this had happend we were told there must of been a GLITCH at our end, not sure how that happend as we have had no problems paying our bills online with other company's, we have now sorted out a refund which apparently will take 7 working days, has this happend to anyone else or did " THE GLITCH " just affect me, I am thinking of posting my payments in future to avoid this happening again?

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Community Manager
Posts: 3,144
Registered: ‎02-02-2013

Re: Billng Glitch

by Community Manager Community Manager
Message 2 of 3 (767 Views)

@Toni1

 

Thanks for the feedback, sorry for the hassle.

 

m

Product Owner AI & Automated Support
Vodafone New Zealand
Starter Poster
Posts: 5
Registered: ‎26-02-2018

Re: Billng Glitch

by Toni1 Starter Poster
Message 3 of 3 (697 Views)

Thankyou all sorted after speaking with one of your supervisors who sped up the refund process for us.

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