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Billing issues

New Poster
Posts: 1
Registered: ‎26-08-2018

Billing issues

by Cjt-80 New Poster
Message 1 of 2 (547 Views)

I have been having billing issues since June when I signed up to a broadband plan - I am in credit but have been over charged. The person I had been dealing with via email has now gone silent and I need a case number about this to go to TDR as it just isn’t being fixed. Is there an alternate way of making contact with someone than waiting for ages on the phone?

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Vodafone Ninja
Posts: 4
Registered: ‎14-08-2018

Re: Billing issues

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (503 Views)

Sorry to hear you are having a bad experience with us.

Please provide your account number so i can look into this for you

Thanks

JC

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